FAQ

Q: How long does it take to deliver? <br data-start="307" data-end="310">Delivery usually takes 4 to 7 days.

Q: Is there a warranty on the product? <br data-start="350" data-end="353">We offer a 30-day warranty after delivery to ensure our customers can use the product with peace of mind.

Q How can I track my order? <br data-start="420" data-end="423">Once you have placed your order, we will send you an email with details and a tracking number.

Q What payment methods are available? <br data-start="476" data-end="479">We accept a variety of payment methods, including credit cards, Visa, Mastercard, JCB, PayPal, Shop Pay, and Apple Pay.

Q Can I return or exchange an item? <br data-start="581" data-end="584">We accept returns and exchanges for unused items only, within 7 days of receiving the item.

Q How much is shipping ? Shipping is a flat rate of 500 yen nationwide. Free shipping for purchases over a certain amount.

Q How can I contact customer support? <br data-start="711" data-end="714">For inquiries, please email support@himikobox.store Please contact us at